Stars Ed

Author: admin

  • Contact Policy

    CONTACT POLICY FOR REMOVALS

    • CALL FAMILY OR STAFF IF AT A FACILITY PRIOR TO DEPARTURE TO CONFIRM THEY ARE INDEED READY FOR THE REMOVAL TO TAKE PLACE AND DO NOT NEED ANY MORE TIME.
    • PROVIDE AN ACCURATE ESTIMATED TIME OF ARRIVAL AS A TIME NOT THE NUMBER OF MINUTES NAVIGATION SAYS IT WILL TAKE. ADD 10 MINUTES TO THE ETA REPORTED BY NAVIGATION AND THAT IS THE TIME YOU PROVIDE. Example MAPS SAYS YOU WILL ARRIVE AT 21:00. INFORM THE FAMILY YOUR ETA IS 21:10.
    • WHEN MAKING CONTACT WITH FAMILY IT IS A GOOD TIME TO INQUIRE ABOUT ANY POSSIBLE HURDLES SUCH AS: STAIRS, NARROW HALLWAYS, STEEP DRIVEWAY, ETC. AS THEY MAY NOT HAVE IDENTIFIED THEM TO DISPATCH.
    • IT IS OUR POLICY TO CONTACT SOMEONE JUST PRIOR TO EVERY SINGLE REMOVAL WHEN EVER POSSIBLE. THIS HAS SAVED COUNTLESS TIME AND FRUSTRATION FOR BOTH REMOVAL TECHNICIANS AND FAMILIES ALIKE.
    • IF THE FAMILY REQUESTS MORE TIME, SIMPLY SCHEDULE THAT TIME WITH THEM IF IT IS THE SAME DAY. AND RELAY THAT INFORMATION TO DISPATCH SO AS NOT TO REDIRECT YOU AT THE WRONG TIME.
    • ALWAYS IDENTIFY YOUR SELF AS A DECEDENT TRANSPORTER OR TRANSFER CARE SPECIALIST. GENTLY INFORM THEM YOU ARE NOT A LICENSED DIRECTOR AND CAN NOT PROVIDE ANY ADVICE REGARDING DEATH CARE OR SCHEDULING AND PROVIDE THE FUNERAL HOMES PHONE NUMBER IN CASE THEY DO NOT ALREADY HAVE IT.
    • DO NOT CALL DECEDENT FAMILIES AFTER REMOVAL UNPROMPTED. THIS CAN RESULT IN DISCIPLINARY ACTIONS UP TO AND INCLUDING TERMINATION.

  • ETIQUETTE

    ETIQUETTE: et·i·quette

    noun: etiquette; plural noun: etiquettes

    1. the customary code of polite behavior in society or among members of a particular profession or group.

    WHEN DOING A REMOVAL IT IS IMPORTANT TO BE ON YOUR BEST BEHAVIOR. WHAT DOES THIS MEAN?

    • NO FOUL LANGUAGE OR SPEAKING OF THINGS THAT MAY BE OFFENSIVE TO OTHERS.
    • IT IS BEST TO KEEP CONVERSATION TO A MINIMUM BUT NOT BE SHORT OR RUDE.
    • ALWAYS AVOID TOPICS OF POLITICS, MONEY, OR DEATH.
    • DO NOT ASK QUESTIONS THAT ARE NOT ON YOUR FIRST CALL FORM OR DIRECTLY RELEVANT TO THE REMOVAL.
    • DO NOT REMARK ON A RESIDENCE WHETHER GOOD OR BAD.
    • DO NOT HIT ON FAMILY MEMBERS OR MAKE COMMENTS ABOUT SEX OR RELIGION.
    • USE SIR AND MA’AM WHEN POSSIBLE PLEASE AND THANK YOU.
    • BE PLEASANT. AND DO NOT COMPLAIN OR SHOW DISDAIN WHEN A REMOVAL IS ESPECIALLY CHALLENGING.
    • NEVER REMARK ON DECEDENTS WEIGHT. ESPECIALLY WHEN THEY ARE OVER WEIGHT.
    • REMEMBER THAT THIS IS A DAILY THING FOR US, BUT A ONCE IN A LIFETIME EVENT FOR THEM.
    • COMPLIMENTS ARE GENERALLY REWARDED.
    • COMPLAINTS MAY RESULT IN DISCIPLINARY ACTIONS, EVEN TERMINATION IF IT IS BAD ENOUGH.
    • JUST TREAT EVERYONE AS YOU WOULD LIKE YOUR LOVED ONE TO BE TREATED WERE YOU TO BE THE ONE WHO PASSED.

  • Protected: SHELVING DECEDENTS

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  • GETTING PULLED OVER

    • ALWAYS PULL OVER AS SOON AS IT IS SAFE TO DO SO WHILE BEING MINDFUL OF THE OFFICERS SAFETY WHEN THEY APPROACH YOUR VEHICLE.
    • AS SOON AS YOU ARE PULLED OVER TURN ON YOUR DOME LIGHT AND ROLL DOWN YOUR BACK WINDOWS SO THEY CAN SEE CLEARLY INTO YOUR VEHICLE.
    • REMAIN CALM AND WITH YOUR HANDS ON THE STEERING WHEEL CLEARLY VISIBLE.
    • ANSWER INQUIRIES DIRECTLY AND BRIEFLY.
    • ASK FOR PERMISSION TO RETRIEVE YOUR LICENSE, REGISTRATION, AND INSURANCE DOCUMENTS SO YOUR MOVEMENT IS EXPECTED. ALL THESE (EXCEPT YOUR DRIVER LICENSE) ARE LOCATED IN AN ENVELOPE IN THE GLOVE COMPARTMENT.
    • NEVER ARGUE WITH THE OFFICER OR DEPUTY WHO PULLS YOU OVER. IF YOU FEEL IT WAS IN ERROR THIS IS NOT THE TIME FOR THAT. IF YOU ARE ISSUED A CITATION INFORM MANAGEMENT SO IT CAN BE RECTIFIED IF POSSIBLE.

    Be Polite, respectful, and accommodating. Generally a citation is not issued, attitude is paramount.

  • Protected: OBESE DECEDENTS

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  • Protected: IDENTIFICATION OF DECEDENTS

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  • AFTER EVERY CALL

    At the completion of a call, while still at the drop off location:

    • Sanitize your equipment.
    • Wipe down your cot with Caviwipes or disinfectant.
    • Spray disinfectant or aerosol odor neutralizer in your van.
    • Check your self for blood and bodily fluids.
    • Check your cot cover for any stains, tears, or bodily fluids.
    • Wash your hands with soap and water then sanitize them
    • Report any damage noted to vehicle or equipment immediately or as soon as possible.

  • Protected: Delivering Decedent

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  • Protected: Performing a Removal

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  • Protected: Receiving a First Call

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