ETIQUETTE: et·i·quette
noun: etiquette; plural noun: etiquettes
- the customary code of polite behavior in society or among members of a particular profession or group.
WHEN DOING A REMOVAL IT IS IMPORTANT TO BE ON YOUR BEST BEHAVIOR. WHAT DOES THIS MEAN?
- NO FOUL LANGUAGE OR SPEAKING OF THINGS THAT MAY BE OFFENSIVE TO OTHERS.
- IT IS BEST TO KEEP CONVERSATION TO A MINIMUM BUT NOT BE SHORT OR RUDE.
- ALWAYS AVOID TOPICS OF POLITICS, MONEY, OR DEATH.
- DO NOT ASK QUESTIONS THAT ARE NOT ON YOUR FIRST CALL FORM OR DIRECTLY RELEVANT TO THE REMOVAL.
- DO NOT REMARK ON A RESIDENCE WHETHER GOOD OR BAD.
- DO NOT HIT ON FAMILY MEMBERS OR MAKE COMMENTS ABOUT SEX OR RELIGION.
- USE SIR AND MA’AM WHEN POSSIBLE PLEASE AND THANK YOU.
- BE PLEASANT. AND DO NOT COMPLAIN OR SHOW DISDAIN WHEN A REMOVAL IS ESPECIALLY CHALLENGING.
- NEVER REMARK ON DECEDENTS WEIGHT. ESPECIALLY WHEN THEY ARE OVER WEIGHT.
- REMEMBER THAT THIS IS A DAILY THING FOR US, BUT A ONCE IN A LIFETIME EVENT FOR THEM.
- COMPLIMENTS ARE GENERALLY REWARDED.
- COMPLAINTS MAY RESULT IN DISCIPLINARY ACTIONS, EVEN TERMINATION IF IT IS BAD ENOUGH.
- JUST TREAT EVERYONE AS YOU WOULD LIKE YOUR LOVED ONE TO BE TREATED WERE YOU TO BE THE ONE WHO PASSED.