CONTACT POLICY FOR REMOVALS
- CALL FAMILY OR STAFF IF AT A FACILITY PRIOR TO DEPARTURE TO CONFIRM THEY ARE INDEED READY FOR THE REMOVAL TO TAKE PLACE AND DO NOT NEED ANY MORE TIME.
- PROVIDE AN ACCURATE ESTIMATED TIME OF ARRIVAL AS A TIME NOT THE NUMBER OF MINUTES NAVIGATION SAYS IT WILL TAKE. ADD 10 MINUTES TO THE ETA REPORTED BY NAVIGATION AND THAT IS THE TIME YOU PROVIDE. Example MAPS SAYS YOU WILL ARRIVE AT 21:00. INFORM THE FAMILY YOUR ETA IS 21:10.
- WHEN MAKING CONTACT WITH FAMILY IT IS A GOOD TIME TO INQUIRE ABOUT ANY POSSIBLE HURDLES SUCH AS: STAIRS, NARROW HALLWAYS, STEEP DRIVEWAY, ETC. AS THEY MAY NOT HAVE IDENTIFIED THEM TO DISPATCH.
- IT IS OUR POLICY TO CONTACT SOMEONE JUST PRIOR TO EVERY SINGLE REMOVAL WHEN EVER POSSIBLE. THIS HAS SAVED COUNTLESS TIME AND FRUSTRATION FOR BOTH REMOVAL TECHNICIANS AND FAMILIES ALIKE.
- IF THE FAMILY REQUESTS MORE TIME, SIMPLY SCHEDULE THAT TIME WITH THEM IF IT IS THE SAME DAY. AND RELAY THAT INFORMATION TO DISPATCH SO AS NOT TO REDIRECT YOU AT THE WRONG TIME.
- ALWAYS IDENTIFY YOUR SELF AS A DECEDENT TRANSPORTER OR TRANSFER CARE SPECIALIST. GENTLY INFORM THEM YOU ARE NOT A LICENSED DIRECTOR AND CAN NOT PROVIDE ANY ADVICE REGARDING DEATH CARE OR SCHEDULING AND PROVIDE THE FUNERAL HOMES PHONE NUMBER IN CASE THEY DO NOT ALREADY HAVE IT.
- DO NOT CALL DECEDENT FAMILIES AFTER REMOVAL UNPROMPTED. THIS CAN RESULT IN DISCIPLINARY ACTIONS UP TO AND INCLUDING TERMINATION.